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Browse help topics

Placing an orderBuying on Koovva, step by step 4 articles PaymentsWays to pay and payment problems 4 articles Delivery & trackingDelivery fees, times and tracking 4 articles Returns & refundsReturn an item and get your money back 5 articles My accountSign in, password and your details 4 articles Safety & trustBuyer protection and shopping safely 3 articles

Top questions

How do I place an order?

Find a product, add it to your cart and check out in a few steps.

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How do I change or cancel an order?

Contact us quickly, before the seller ships.

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What payment methods can I use?

Card, bank transfer and USSD through Paystack, and pay on delivery where available.

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My payment failed or I was charged but have no order

What to do if something goes wrong with a payment.

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How does delivery work?

Each seller sends their package; you can follow every step.

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How do I track my order?

Open My Account → Orders to see each package and its tracking number.

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What is the return policy?

You can request a return within 7 days of delivery.

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How do I request a return?

Open the order in your account and tap “Return or report a problem”.

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Still need help?

Our team is available Mon – Sat, 9:00 AM – 6:00 PM.

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Envío a todo el paísA los 36 estados + FCT
Vendedores verificadosCada tienda es revisada
Pago seguroTarjeta, transferencia o pago contra entrega
SoporteMon – Sat, 9:00 AM – 6:00 PM