How do I request a return?

1. Log in and open the order in My Account → Orders.
2. Under the item, tap Return or report a problem with this item.
3. Choose a reason, add details and a photo (a photo helps a lot), then send.
4. The seller has 3 days to respond. If they approve, they will tell you how to send it back.

If the seller does not respond in time, Koovva steps in and decides.