Browse help topics
Placing an orderBuying on Koovva, step by step
4 articles
PaymentsWays to pay and payment problems
4 articles
Delivery & trackingDelivery fees, times and tracking
4 articles
Returns & refundsReturn an item and get your money back
5 articles
My accountSign in, password and your details
4 articles
Safety & trustBuyer protection and shopping safely
3 articles
Rewards & couponsPoints, levels, invites and coupon codes
3 articles
Top questions
How do I place an order?
Find a product, add it to your cart and check out in a few steps.
Read the full answerHow do I change or cancel an order?
Contact us quickly, before the seller ships.
Read the full answerWhat payment methods can I use?
Card, bank transfer and USSD through Paystack, and pay on delivery where available.
Read the full answerMy payment failed or I was charged but have no order
What to do if something goes wrong with a payment.
Read the full answerHow does delivery work?
Each seller sends their package; you can follow every step.
Read the full answerHow do I track my order?
Open My Account → Orders to see each package and its tracking number.
Read the full answerWhat is the return policy?
You can request a return within 7 days of delivery.
Read the full answerHow do I request a return?
Open the order in your account and tap “Return or report a problem”.
Read the full answerStill need help?
Our team is available Mon – Sat, 9:00 AM – 6:00 PM.
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