Welcome to Koovva — shop from trusted vendors across Nigeria

When will I get my refund?

After approval, refunds are sent back to how you paid.

Once your return is approved and the item is received back (if needed), we refund you:

  • Paid with Paystack: back to your card or account, usually within 5–10 working days depending on your bank.
  • Paid on delivery or by transfer: by bank transfer to the account you give us.

You will get an email when your refund is approved.

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Updated 25 Sep 2026

Still need help?

Our team is available Mon – Sat, 9:00 AM – 6:00 PM.

Nationwide deliveryTo all 36 states + FCT
Verified vendorsEvery store is reviewed
Secure paymentCard, transfer or pay on delivery
SupportMon – Sat, 9:00 AM – 6:00 PM