How do I handle a return request?

1. You get an email and the request appears in Dashboard → Returns.
2. Check the reason and photo.
3. Approve and tell the customer how to send it back, or Reject with a clear reason.
4. Respond within 3 days, otherwise Koovva decides.

If you reject, the customer can ask Koovva to review. Honest, fast responses protect your score.