Home / Seller Academy / Performance & rules

Performance & rules

Seller score, rules and staying active

How is my seller score calculated?Late shipping, cancellations, returns and ratings over 90 days.

What are the seller rules?Sell genuine items, describe them honestly and ship on time.

Why would my store be suspended?Repeated late shipping, fake items or rule breaking.

Still need help?

Our team is available Mon – Sat, 9:00 AM – 6:00 PM.

Send a messageWe reply within 24 hours Track my orderSee every package

Nationwide deliveryTo all 36 states + FCT

Verified vendorsEvery store is reviewed

Secure paymentCard, transfer or pay on delivery

SupportMon – Sat, 9:00 AM – 6:00 PM